Questions, answered

Velacore Health is a telehealth platform. We coordinate access to licensed clinicians and 503A compounding pharmacies. We do not provide, guarantee, or facilitate any medical services, prescriptions, or treatments. All prescribing decisions are made solely by the independent clinician.

Yes. Every program is prescription only. You complete an online intake, and a licensed clinician decides whether to prescribe based solely on clinical judgment. Prescriptions are issued only when clinically appropriate.

No. Velacore coordinates access and education. Licensed clinicians make all clinical decisions, and licensed 503A pharmacies handle fulfillment.

Physicians and nurse practitioners licensed in your state, engaged through our telehealth services partner. They are credentialed, background checked and covered by malpractice insurance before they review intakes. Most reviews happen without a live appointment. You can request a video visit at any time at no extra cost, and a video visit is required for the first prescription in Arkansas, the District of Columbia, Delaware, Kansas, Mississippi, New Mexico, Rhode Island and West Virginia.

Cancel any time for any reason. Request a refund at any time for any reason. The one exception is a month whose medication has already been ordered for you, which cannot be refunded. If the clinician does not prescribe, nothing is ordered and your program payment is refunded in full. Medications are non-returnable once dispensed, as required by federal and state pharmacy law. See the Refund Policy.

No. The price you see is the whole price. There is no separate consultation or physician fee, shipping is included, and for the semaglutide and tirzepatide programs the baseline labs at a national laboratory are included too.

Visa, Mastercard, FSA and HSA cards, Apple Pay and Google Pay. American Express is not accepted. Billing is handled by our telehealth services partner, which is the name you will see on your card statement. Programs are paid out of pocket and are not billed to insurance.

You must be 18 or older and in the United States. GLP-1 programs are for adults 18 to 74 with a body mass index of 27 or above, or 25 or above with a related health condition. The microdosing program is for adults 18 to 74 with a BMI over 20. The clinician makes the final call on every intake.

For the semaglutide and tirzepatide programs, yes. Baseline labs are ordered through a national laboratory at no cost to you, and in most cases you can start medication before the results are back, then the clinician reviews them at your first monthly check-in. For other programs the clinician will tell you if labs are recommended.

Once the clinician prescribes, the pharmacy prepares your medication and ships it to you. Ongoing plans ship every four weeks.

Yes. Cancel at any time, for any reason, from your patient portal or by contacting support. Cancellation stops future charges. A month whose medication has already been ordered will still ship.

Patient support is available 24 hours a day, every day, and you can message your clinician or request a video visit through your patient portal. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Your intake and health information are collected and stored by our telehealth services partner on a HIPAA-compliant platform, not on this website. See our Privacy Policy for details.

All 50 US states and the District of Columbia. Every prescription requires review by a clinician licensed for your state, and your clinician may vary based on state availability.

Pick a program and start the online visit. If the clinician does not prescribe, your payment comes back in full.